Essentials Training Team

Essentials Training Team

Our trainers are experienced educators with years of mortgage industry and sales training experience. 

Patricia Bunch

Director of Operational Marketing

Tricia has over 30 years of experience in the mortgage industry, starting in 1986 as an Underwriter, then as an Underwriting Manager, Operations Training Manager and Productivity Manager. Since 2001, her full-time focus has been Learning and Development. Her blend of Operational and Training experience allows her to effectively address real world business situations with her programs.

Fran Gallo

Mortgage Content Manager

Fran has more than 31 years of experience in the mortgage industry, with 24 years focused on mortgage insurance where she specialized in originations and claims reviews. Prior to joining Essent, Fran facilitated internal and external customer training programs for the mortgage insurance company. She began her career as a loan processor and underwriter, progressing to Assistant Regional Underwriting Manager, Senior Underwriter and Core Trainer. She has also served as an Adjunct Professor with a local Junior College where she taught Underwriting and Risk. Fran has recently completed a course with the Bob Pike Group "Train the Trainer". Fran brings a wealth of experience to her role as a Customer Trainer with Essent.

Jenny Childress

Marketing Operations Specialist

Jenny has spent over 20 years in the mortgage insurance industry, most recently with a mortgage insurance company in the training department as an Instructional Developer for the past 11 years. There she was responsible for coordination and development of technical, operations, and business skills-based training solutions. She has experience working with external and internal customers, vendors, and professionals across all levels of an organization. Jenny is the main point of contact for the training department.