Essentials Training Team

Our trainers are experienced educators with years of mortgage industry and sales training experience. 

Patricia Bunch

Director of Learning and Development

Tricia has over 30 years of experience in the mortgage industry, starting in 1986 as an Underwriter, then as an Underwriting Manager, Operations Training Manager and Productivity Manager. Since 2001, her full-time focus has been Learning and Development. Her blend of Operational and Training experience allows her to effectively address real world business situations with her programs.

Roger Ilsley

Sr. Sales Trainer

Roger has 25 years’ of training experience spanning the mortgage insurance, banking, consumer and financial services industries. Prior to joining Essent he worked as a Senior Training Instructor for a national financial services company delivering relationship sales and coaching workshops. Roger’s mortgage insurance background includes 10 years delivering business skills workshops to mortgage lenders in the US.

Sherry Wilson

Sr. Trainer

Sherry has over 20 years of experience in adult learning and education, primarily working in the mortgage insurance, banking and financial services industries. Sherry’s mortgage insurance background includes the design and delivery of operations, technical, business skills and leadership courses. In her current role as a Senior Operations Trainer for Essent, her primary focus is on the development and delivery of onsite and online mortgage operations courses for mortgage lenders in the US. Sherry holds a certificate in Human Performance Improvement from the Association for Talent Development and is a Certified Trainer in DISC Behavioral Profiling.

Fran Gallo

Sr. Trainer

Fran has more than 31 years of experience in the mortgage industry, with 24 years focused on mortgage insurance where she specialized in originations and claims reviews. Prior to joining Essent, Fran facilitated internal and external customer training programs for the mortgage insurance company. She began her career as a loan processor and underwriter, progressing to Assistant Regional Underwriting Manager, Senior Underwriter and Core Trainer. She has also served as an Adjunct Professor with a local Junior College where she taught Underwriting and Risk. Fran has recently completed a course with the Bob Pike Group "Train the Trainer". Fran brings a wealth of experience to her role as a Customer Trainer with Essent.

Jenny Childress

Instructional Developer

Jenny has spent over 20 years in the mortgage insurance industry, most recently with a mortgage insurance company in the training department as an Instructional Developer for the past 11 years. There she was responsible for coordination and development of technical, operations, and business skills-based training solutions. She has experience working with external and internal customers, vendors, and professionals across all levels of an organization. Jenny is the main point of contact for the training department.