Loss Management

Loss Management

We’re Here for You When You Need Us

We strongly believe that mortgage insurance (MI) should be clear, fair and there when you need it. Clarity of Servicing is our commitment to helping you understand how we approach Claim disposition so you can fully realize the benefits of Essent’s Master Policy.

Our Loss Management Team is dedicated to working with you to:

  • ensure consistent Default reporting
  • assist with filing Claims for Loss
  • settle all Claims in a fair and timely fashion and according to the terms of Essent’s Master Policy

For more information, email lossmanagement@essent.us or call (877) 331-9077. Our dedicated associates are available to assist you Monday through Friday, 9 a.m. to 5 p.m. Eastern Time.

Loss Management Resources

Default and Claims Servicing Guide

Understand the general requirements of Essent’s Master Policy that become applicable in the event of a Default.

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Loss Management Online

Submit a Notice of Default, provide a Monthly Status Update, file a Claim For Loss, obtain a Claim Status or EOB and upload documents.

Bidding Instructions

Review Essent’s Master Policy requirements for bidding at a foreclosure sale.

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Natural Disasters Delegation Notice

Learn the different circumstances under which Servicers can suspend foreclosure proceedings.

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Loss Mitigation Approval Request Form

Complete this form and email it to Essent to request approval for repayment.

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Notice of Default and Monthly Status Update

Complete this form and email it to Essent to report a delinquency on a Loan.

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Notice of Completed Loan Modification

Complete this form and email it to Essent to provide details of the modified Loan terms for a Property.

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Claim For Loss Form

Complete this form and email it to Essent, along with any required documentation to file a Claim for Loss.

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