MI Servicing

MI Servicing

Dedicated To Serving Our Customers

Our goal is to provide you with exceptional customer service every day. We support both manual and electronic servicing needs, and offer seamless integration with all major third-party servicing platforms.

Our Client Services Team is also committed to working with you to provide flexible, efficient and effective solutions for servicing your mortgage insurance (MI) with Essent.

Email clientservices@essent.us or call 877.569.6547 for assistance with:

  • premium billing and payment processing
  • activations, transfers and cancellation of Commitments and Certificates of Insurance
  • reinstatements
  • reports on open Commitments
  • portfolio audits
  • assumptions and partial releases
  • changes to active Certificates
  • questions regarding Commitments and Certificates
  • premium disclosures
  • administrators for MI Servicing Online

Our dedicated associates are available to assist you Monday through Friday, 8 a.m. to 8 p.m. Eastern Time.

MI Servicing Resources


MI Servicing Online

Activate Certificates, oversee Servicing Portfolios and manage Certificate information.


Client Services Guide

Review the procedures for servicing MI with Essent.

Download PDF

Servicing Online User Guide

Learn how to establish a servicing account with Essent, search for Certificates, generate reports and more.

Download PDF

Cancellation Schedule

See three- and five-year refund schedules for non-HPA cancellations.

Download PDF

ACH Credit Authorization Request

Use this form to complete a request for ACH Credit for all your refunds from Essent. 

Download PDF