Loan Servicing

Loan Servicing

We’re Here for You When You Need Us

We are committed to providing you with exceptional mortgage insurance (MI) servicing, from state-of-the-art processing capabilities to a dedicated team of Client Services Specialists.

We also believe that MI should be clear, fair and there when you need it. Clarity of Servicing is our commitment to helping you understand how we support your MI servicing needs and how we approach Claim disposition, so you can fully realize the benefits of Essent’s Master Policy.



Activate Certificates, oversee Servicing Portfolios and manage Certificate information.



Submit a Notice of Default, provide a Monthly Status Update, file a Claim For Loss, obtain a Claim Status or EOB and upload documents.

MI Servicing Resources

Client Services Guide Icon

Client Services Guide

Review the procedures for servicing MI with Essent.

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Servicing Online User Guide Icon

Servicing Online User Guide

Learn how to establish a servicing account with Essent, search for Certificates, generate reports and more.

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Cancellation Schedule

See three- and five-year refund schedules for non-HPA cancellations.

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Loss Management Resources

Default and Claims Servicing Guide

Understand the general requirements of Essent’s Master Policy that become applicable in the event of a Default.

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Bidding Instructions

Review Essent’s Master Policy requirements for bidding at a foreclosure sale.

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Natural Disasters Delegation Notice

Learn the different circumstances under which Servicers can suspend foreclosure proceedings.

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Loss Mitigation Approval Request Form

Complete this form and email it to Essent to request approval for repayment.

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Notice of Default and Monthly Status Update

Complete this form and email it to Essent to report a delinquency on a Loan.

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Notice of Completed Loan Modification

Complete this form and email it to Essent to provide details of the modified Loan terms for a Property.

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Claim For Loss Form

Complete this form and email it to Essent, along with any required documentation to file a Claim for Loss.

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