Dedicated To Serving Our Customers
Our goal is to provide you with exceptional customer service every day. We support both manual and electronic servicing needs, and offer seamless integration with all major third-party servicing platforms.
Our Client Services Team is also committed to working with you to provide flexible, efficient and effective solutions for servicing your mortgage insurance (MI) with Essent.
Email firstname.lastname@example.org or call (877) 569-6547 for assistance with:
- premium billing and payment processing
- activations, transfers and cancellation of Commitments and Certificates of Insurance
- reports on open Commitments
- portfolio audits
- assumptions and partial releases
- changes to active Certificates
- questions regarding Commitments and Certificates
- premium disclosures
- administrators for MI Servicing Online
Our dedicated associates are available to assist you Monday through Friday, 8 a.m. to 8 p.m. Eastern Time.
MI Servicing Resources
Client Services Guide
Review the procedures for servicing MI with Essent.Download PDF
Servicing Online User Guide
Learn how to establish a servicing account with Essent, search for Certificates, generate reports and more.Download PDF
See three- and five-year refund schedules for non-HPA cancellations.Download PDF
ACH Credit Authorization Request
Use this form to complete a request for ACH Credit for all your refunds from Essent.Download PDF